Privacy Policy

1. Scope

This Privacy Policy applies to ClinicNest, our website at https://clinicnest.online, and the services we provide to doctors, clinics, and authorized team members using the platform.

By using ClinicNest, you agree that your information may be collected and processed as described in this policy.

2. Information We Collect

• Account information such as name, email address, phone number, clinic name, specialty, and clinic location.
• Business and onboarding information such as branding choices, website settings, social profile details, and support notes shared during setup.
• Billing and subscription information such as plan type, billing status, payment references, and transaction-related metadata processed through authorized payment partners.
• Usage and device information such as browser details, IP address, login activity, pages visited, and feature interaction data used to operate and improve the service.
• Content and uploaded materials such as clinic descriptions, photos, website copy, form submissions, and other information a user chooses to store in ClinicNest.
• Connected platform data where a user authorizes an integration, including public account identity, linked page details, and encrypted access credentials where applicable.

3. How We Use Information

• To create and manage user accounts and provide the ClinicNest platform.
• To publish and maintain doctor websites, listings, marketing assets, and onboarding progress.
• To process subscriptions, verify payments, manage plan access, and provide billing support.
• To deliver connected features such as social account setup, scheduling readiness, or future approved integrations.
• To improve platform security, prevent abuse, troubleshoot problems, and maintain service quality.
• To communicate service notices, account updates, support replies, legal notices, and product information.

4. Sharing And Service Providers

ClinicNest may share information with trusted infrastructure and service providers that help us operate the platform, such as hosting providers, database vendors, payment processors, communication providers, and approved platform integrations.

We do not sell personal information. We share information only when necessary to provide services, comply with law, protect rights, investigate abuse, or complete user-authorized integrations.

5. Social And Platform Integrations

If a user connects a social or third-party account, ClinicNest may receive account identifiers, public profile details, linked page information, and access credentials required to support the approved integration.

Where tokens or credentials are stored, ClinicNest is designed to store those sensitive values in encrypted form at rest. Connected account data is used only to support features requested or authorized by the user.

6. Data Retention

ClinicNest keeps information for as long as reasonably necessary to operate the service, provide support, meet contractual obligations, comply with law, resolve disputes, and enforce our agreements.

Certain paid website or premium configuration data may be retained for a limited reactivation period after downgrade or payment failure so a doctor can restore service without rebuilding everything from the start. Retention periods may also be limited by legal, technical, fraud-prevention, accounting, or operational needs.

7. Security

ClinicNest uses reasonable technical and organizational safeguards to protect information from unauthorized access, misuse, alteration, or disclosure.

No internet-based service can guarantee absolute security, so users should also protect their login credentials and notify us immediately if they suspect unauthorized access.

8. User Choices And Rights

Users may contact ClinicNest to request account updates, data access, or deletion review, subject to identity verification and any legal or operational retention requirements.

A separate Data Deletion page is available at https://clinicnest.online/data-deletion with the current request process.

9. Contact

For privacy questions, data requests, or concerns about this Privacy Policy, contact privacy@clinicnest.online.

For general service or billing support, contact support@clinicnest.online.