Refund Policy
This Refund Policy explains the basic billing and cancellation expectations for ClinicNest plans, including downgrade handling and how users can request review of exceptional billing cases.
Last updated: July 2, 2026
1. Subscription Basics
ClinicNest may offer free plans, paid plans, trials, and promotional offers. Access to premium features depends on the current billing state of the account.
2. Cancellation And Non-Renewal
If a user cancels a paid plan or if payment renewal fails, paid access may stop immediately or at the end of the active billing period, depending on the applicable billing flow.
Where the product design requires it, an account may revert to the free plan and only free-plan features may remain available until the user reactivates a paid plan.
3. Refunds
Unless required by applicable law or explicitly approved by ClinicNest, fees already paid are generally non-refundable.
Refund review may be considered in exceptional circumstances such as duplicate billing, technical error, or other special cases evaluated by our team.
4. Retained Configuration After Downgrade
Certain premium configuration or website setup data may be retained for a limited period after downgrade to support faster reactivation. This does not guarantee permanent retention and may be subject to automated cleanup policies.
5. Billing Questions
For billing support, cancellation questions, or refund review requests, contact support@clinicnest.online with your registered email and relevant billing details.